Terms, Conditions and Privacy Statement
Beyond Adventure Terms and Conditions
Bookings can be made via phone, email, in person or through our website and will be confirmed upon receipt of full payment. Full payment can be made via credit card on our website or by phone.
Cancellations and Refunds
Beyond Adventure will only cancel bookings due to circumstances out-with our control, in this case a free transfer to an alternative date or activity will be offered or a full refund will be available. Where the customer cancels the tour reservation then the effective date of cancellation will be the date the company receives written notification of the cancellation. In the event of a cancellation, a charge as detailed below, shall be payable by the Customer.
The following cancellation charges apply to all bookings:
When notification of cancellation is received less than 21 days prior to booking date - 50% cancellation charge
When notification of cancellation is received less than 7 days in advance of booking date- 100% cancellation charge
If no notification of cancellation is received - the customer will be held liable for the full cost of the cancelled booking.
Beyond Adventure are fully licensed by the Adventure Activities Licensing Authority (AALA). The safety of the individual and group is always of primary concern to your instructor. If you feel unhappy about any particular situation please do not hesitate to let your instructor know. By their very nature there is an inherent risk in many of the courses run by Beyond Adventure, but that risk is minimised by the expertise of our instructors and with your co-operation.
The weather can be both fickle and severe at any time of year and if your course is adversely affected by the conditions we always attempt to provide worthwhile and meaningful instruction.
If, in extreme cases, we have to cancel a course, then we will offer you something different or a refund, dependant on the degree of disruption.
Smoking is not permitted at the Beyond Adventure By the River Base.
All dogs are welcome at the Beyond Adventure By the River Base, please enquire if it is suitable for them to go on activity as this differs with each booking.
We welcome children of all ages on our activities, for advice on which activity would be most suitable for your family, please contact us.
Alcohol and Drugs
Beyond Adventure reserve the right to refuse participation to clients they believe are under the influence of alcohol or drugs, in such circumstances no refunds shall be given.
Beyond Adventure reserves the right to refuse participation to any Customer whose conduct or manner is likely to cause offence or upset to other participants. In such cases full cancellation charges apply and the BA shall have no further liability to that participant.
Beyond Adventure will do everything in their power to ensure every customer has a thoroughly enjoyable experience. If any customer is dissatisfied with any part of the experience provided, the management team will take care of any complaint raised.
Gift vouchers are valid for 12 months from date of purchase unless otherwise stated.
General Data Protection Regulations (GDPR) Policy
The personal data we hold on clients is :
• Name, Address, e-mail address, mobile phone no.
• Basic Information relating to their own booking with us.
• We do not share or pass their data onto anyone else.
• Individuals can ask to view the data we hold on them at any time.
• We will delete their personal data (as listed above) on request within 1 week.
• Individuals will only ever receive marketing type e-mails from Beyond Adventure if they have consented to us contacting them in this way.
• We have an opt-in to our mailing list section on our booking form.